Social Media Community Guidelines

Social Media Community Guidelines

We use social media to provide information about who we are, what we do and how you can support, or book, Love For Life. It’s important to us that all members using our social media channels, feel safe and supported. To make this possible, we ask people to follow the guidelines below while interacting on our social media channels.


  • Treat others as you would treat them in real life
  • Be polite and communicate with respect
  • Respect the privacy of other community members
  • Don’t share personal or private information
  • Personal attacks, trolling and abuse will not be tolerated
  • Don’t post explicit, rude or aggressive content
  • Don’t post content that is discriminatory, obscene, inflammatory, harassing, hateful, threatening, profane or personally abusive.
  • Don’t post anything that could be libellous or defamatory: if an accusation is made against a named person, for example at a member of staff at a service, we will hide it.
  • Don’t post repeatedly about issues that are off-topic i.e. spam
  • Don’t post adverts for commercial products or services
  • Contact us directly with feedback at


In the event of someone violating these guidelines, we will take action to protect other members of the group. This might include a warning or in the event of extreme or repeat behaviour, the member may be banned from the community and/or reported to the relevant social media channel for contravening the social platforms community guidelines.

On Facebook we use filters to automatically hide obscenities and will use our own discretion to hide comments that go against these guidelines. If we do so, we will comment to let you know this is the case, unless your comments have repeatedly contravened the policy and we have explained this to you previously. Your comment may still be visible to you, but won’t be visible to others using the site. On rare occasions, we may block users from the page if the nature of their comments does not change, but we will always warn you of this and highlight our commenting guidelines before doing so. Facebook’s General Community Guidelines should also be considered when using the site.

Our channels are moderated Monday-Thursday, 9-5pm, with reduced hours on bank holidays and holiday periods. If you have questions, need support, or guidance we always aim to respond. If you see something that doesn’t seem right, or that makes you feel uncomfortable, do try and make us aware if you feel able to do so.

If you experience or witness any behaviour that doesn’t follow our community guidelines, as well as those of the social channel in question, please contact us directly at All reports are kept confidential. If you have any ideas for how we can moderate our channels better, please email